Complaint Form
Form to submit a written complaint (BCU Circular No. 2172). Response within 15 calendar days.
Complaints
Your feedback matters
If you are not satisfied with any of our services, you may submit a complaint. We handle it with objectivity, transparency and confidentiality.
Our commitment
We have appointed a Complaints Officer. We handle every complaint under the principles of objectivity, efficiency and timeliness, transparency, confidentiality, secrecy and discretion, and we keep a record of all complaints received.
How to submit it
Four steps
Complete the form
Download the Complaint Form, fill in your details and a description of the complaint, and sign it. You can indicate whether you want to receive the response by email.
Submit it
Hand it in at our office or send the signed form to info@capitaln.com.uy. We assign it a complaint number.
We respond
We respond in writing, by letter or by email, within 15 calendar days from the date the form is signed.
If you are not satisfied
Once the deadlines have passed, or if you find the response unsatisfactory, you may file the complaint with the Superintendency of Financial Services of the Central Bank of Uruguay.
Regulation
Response time
In accordance with Central Bank of Uruguay regulations (Circular No. 2172), Capital N Advisors must respond to the complaint in writing, by letter or by email, within 15 calendar days from the date the form is signed.
This period may be extended once by an additional 15 calendar days, in which case Capital N Advisors will inform the client of the reasons for the extension. If foreign institutions must necessarily be involved in investigating the matter, Capital N Advisors may extend the second period beyond 15 calendar days, informing the client of the estimated response date and making its best efforts to meet it.
Once the deadlines have passed, or if the response is unsatisfactory, the client may file the complaint directly with the Superintendency of Financial Services of the Central Bank of Uruguay.
Download PDF — Complaint Form